Your business depends on your network, and the reality is that networks are highly prone to disruption.
When outages occur, SMI is there to speed the resolution.
Ongoing account support is one of the major factors that brings organizations to rely on SMI. Your employees expect the network to be there, available anytime and anywhere. The expectations for support availability are going to be similarly high.
SMI is available 24/7/365 via phone and email and on the web using a customer-facing portal. We have processes in place to quickly escalate issues, ensuring that customers experience the shortest lead times possible.
SMI Customer Care Services
Some of the key customer care services we provide include
- Trouble/Fault Ticket Management
- Billing and Credit Management
- Telecom Adds, Moves, and Changes
- Cross Connect Orders/Troubleshooting